MGMT 591 Wk 8 Final Exam Answers
1. (TCOs A and B)
Please identify and briefly explain two of the five dimensions of national
culture.
2. (TCO D) Referring to the team decision-making process,
define consensus and unanimity, and explain the difference between the two.
3. (TCO E and F) Identify four of the barriers to effective
communication and give an example of each.
4. (TCO G) Differentiate between trait theories of
leadership and behavioral theories of leadership. Describe each and give an
example of each type of leadership.
5. (TCOs E and F) Workplace deviance is costly to both
organizations and employees. Victims of workplace deviance suffer from
stress-related conditions, decreased productivity and low morale and are more
likely to leave the organization. How can norms be used to reduce deviant
workplace behavior?
1. (TCO B) Faxco Incorporated is a business with 500
employees. The CEO of the company has recently learned, based on employee
surveys, that the employees are not very happy with the company. In fact, the
CEO is starting to believe that this may be the reason why Faxco is
experiencing slower sales and a recent budget crisis that
threatens to shut down the company in 3 years if it is not fixed.
You are a consultant and the CEO has asked you to visit the
company for a week and analyze what might be going wrong. Here are your notes
from the week.
(1) Attended Manager 1's staff meeting. He has 200 employees
working under him. Manager 1 talked about the recent budget problems that Faxco
is having. He said, “It’s not like we didn’t know this was coming. The company
makes a junky product compared to our competitors, and half
the time, I think the manufacturing department is cutting
corners.” Manager 1 was overheard telling an employee, “I don’t blame anyone if
they are looking for work elsewhere.”
(2) You overheard three employees talking after Manager 1's
staff meeting. Employees are upset about the idea that the manufacturing
department might be cutting corners and creating junky products. The company
advertises its products as having the finest quality and durability.
(3) You attended Manager 2's staff meeting. He runs the tech
department and has 20 employees. He was very upset with the marketing
department. He stated, “Someone over in marketing reported to the CEO that a
computer technician from this department was rude to them. I did not
even ask who it was that was supposedly being rude. I know
we’re all techies in this department together and we don’t behave that way.” He
also read an e-mail from a customer who said that someone from the tech
department was rude. His response was, “All these customers do is
complain. It’s us versus them apparently, so we have to
watch out.”
In light of what you learned in MGMT591 about diversity, job
satisfaction, and attitudes, please write up a neatly-organized analysis for
the CEO.
2. (TCO E) You lead a team of marketing professionals. At a
recent team meeting, Curtis and Andrea got into an argument in front of you and
are no longer speaking to each other. Curtis came to you and complained that
Andrea always tries to get all of the attention. Andrea came to you
with that same complaint about Curtis after the argument.
Recently you and your entire team took the Life Styles Inventory (LSI). Andrea
is Conventional while Curtis is Competitive. Your style is
Humanistic-Encouraging. You plan to hold a meeting with the three of you. What
four
specific things will you cover and how will you approach
each part of the communication differently based on the LSI results?
3. (TCO F) As a manager of people it is inevitable that you
will have to deal with conflict issues. In our studies we have identified the
need to resolve conflict when it is seen to be counter to the organization’s
goals and in some cases, to stimulate conflict to arrive at organizational
goals or
increase performance. Select any two of the nine
conflict-resolution techniques (see Exhibit 14-4 in your textbook). Explain how
each technique could be used to reduce or eliminate conflict. Provide an
example scenario for each. (15 points for each technique with an example
scenario)
Select one of the four conflict-stimulation techniques (see
Exhibit 14-4 in your textbook). Explain how that technique could be used to
improve a group’s performance. Provide an example scenario.
4. (TCO D) Sonia Smith, Chief Learning Officer (CLO) at a
new, electric automobile manufacturer on the east coast, is determined to
create a participatory workforce culture based on the historic recalls and poor
quality production in major USA automakers. She has asked you to join her
Human Resources team in the graduate-level intern program
she just created with Keller School of Management at DeVry University.
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