ENG221
ENG 221 Week 1 DQs.
What are the four main purposes of technical writing? What is the goal of informative writing? What
is the aim of instructional writing? What is the purpose of reference writing?
What is the aim of persuasive writing? When should a document be delivered
online?
You are the team leader of a work project at Gulfview
Architectural and Engineering Services. The team has been involved in this
project for a year. During the year, the team has met weekly, every Wednesday
at 8:00 A.M. It is now time to assess the team’s successes and areas needing
improvement.
Your goal will be to recommend changes as needed before the
team begins its second year on this project. You have encountered the following
problem:
• Sharon Mitchell, almost never provides her input during
the meetings. She will e-mail comments later or talk to people during breaks.
Her comments are valid and on-topic, but not everyone gets to hear what she
says.
Assignment
How will you handle this challenge? Try this approach:
• Analyze the problem(s). To do so, brainstorm. What gaps
might exist causing these problems?
• Invent or envision solutions. How would you solve the
problems? Consider Human Performance Improvement issues, as discussed in this
chapter.
• Plan your approach. To do so, establish verifiable
measures of success (including time frames and quantifiable actions).
ENG 221 Week 1 Individual Workplace Communication
Comparison.
ENG 221 Week 2 DQs.
What is intellectual property? What do intellectual property
laws define? What are the categories of intellectual property protections? What
international treaties are in place for protection of U.S. intellectual
property?
Many companies track the time their employees spend looking
at Web sites, sending and receiving Twitter messages, posting blog entries, or
viewing Facebook and YouTube.
Research the following:
• The legal and ethical ramifications of an employee’s
private use of corporate-owned e-mail and Internet access.
• The legal and ethical ramifications of an employer
eavesdropping on an employee’s use of electronic communication.
ENG 221 Week 2 Individual Corporate Memo.
ENG 221 Week 2 User Manual Outline.
ENG 221 Week 3 DQs.
What is page design and why is it important? What types of
mistakes are common in technical writing? Use at least one example to show the
possible mistakes.
You have just completed the interview process for a job in
your field. You have impeccable credentials, meeting and exceeding all of the
requirements. Your interview went very well.
At the close of the interview, one of the interviewers says,
“Thank you for interviewing with us. You did a great job answering our
questions, and your credentials are truly excellent. However, I think you would
find the job unchallenging, maybe even boring. You are overqualified.”
ENG 221 Week 3 Individual Request for Proposal
ENG 221 Week 3 User Manual Draft
ENG 221 Week 4 DQs.
What are some techniques for developing effective,
interactive, and visual web-based user manuals? What are the benefits and
challenges of developing interactive user manuals?
Why is it important to establish the necessary criteria
before writing a user manual? What criteria are frequently missing or vague in
user manuals and instruction? Provide examples of missing or vague criteria you
have recently seen.
ENG 221 Week 4 Individual User Manual Critique.
ENG 221 Week 4 Team PowerPoint Draft
ENG 221 Week 5 DQs.
Resources: SkillSoft (2012). Basic Presentation Skills:
Creating a Presentation. Complete Basic Presentation Skills: Creating a Presentation
module in Skillport. Write a 200- to 300-word response to the following
questions: What are the most effective practices in creating and delivering a
technical business presentation?
Halfmoon is an online wholesaler of hiking, biking, and boating
gear. Halfmoon’s CEO, Montana Wildhack, wants his employees to excel in oral
and written communication. He has hired a consultant to train the employees.
During the presentation, the consultant highlights his comments by writing on a chalkless whiteboard, using
green and yellow markers. The consultant has participants break into small
groups to role-play. They take mock customer orders, field complaints, and
interact with vendors, using a prepared checklist of do’s and don’ts. At one
point, when a seminar participant calls in a question, the consultant says,
“No, that would be wrong, wrong, wrong! Why would you ever respond to a
customer like that? Common sense would dictate a different response.” Write a
200-to 300-word post discussing the speaker’s oral communication skills.
Using the guidelines in the chapter, explain what went wrong
and why. Explain what was effective.
ENG 221 Week 5 Team User Manual.
ENG 221 Week 5 Team User Manual Presentation.
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